Terms of service
About these terms
These terms govern purchases made from Atelier Fuu, operated by Mumora Media LLC. They should be read with our shipping, returns and privacy policies. The store serves customers in the United Kingdom and displays prices in pounds sterling (GBP). References to we, us and our mean Mumora Media LLC trading as Atelier Fuu. References to you mean the person placing an order.
Contact and business information
Our Business address is 30 N Gould St, Ste N, Sheridan, WY 82801, United States. This address is for business correspondence. Customer returns use the address supplied by support after a return is registered. Contact us at info@atelierfuu.com. Support operates Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time).
Using the store
Please provide accurate information when ordering, including your email address and delivery details. You must be authorised to use the payment method selected. Review the product, colour, size and quantity before submitting the order. The product page and order summary identify the item and variant being purchased. If you notice a mistake, contact support promptly with the relevant details.
Use this website lawfully. Do not interfere with its operation, attempt unauthorised access or submit material that infringes another person's rights. These requirements protect the operation of the store and do not limit your ability to raise a complaint, request assistance or exercise a consumer right.
Product information
Product pages describe the items and display their available options. Select the required colour and size before adding an item to your basket. Product photographs can include styling items around the listed product; the product title, description and selected options identify what your order includes. For a question about a particular item, send support the product link before ordering.
We are responsible for supplying goods that are of satisfactory quality, fit for purpose and as described, as required by applicable consumer law. Any product information forms part of that obligation. Our voluntary return offer supplements those rights. No general wording in these terms excludes the remedies for faulty, incorrect or misdescribed goods described in our returns policy.
Prices and payment
Prices are shown in GBP. Review the total displayed at checkout before authorising payment. Standard delivery to UK addresses is free with no minimum order value. We accept PayPal. The payment options presented in checkout are the options available for that transaction. Our Payment policy explains the store currency and where to review payment information.
An order confirmation records the details submitted with the purchase. Keep that email for reference. If a payment fails or checkout reports an error, check the displayed message and your payment provider's information before trying again. Contact support with the order details if you need help identifying whether an order was created. Never email full card details or a card security code.
Orders and fulfilment
After an order is placed, its details are used to arrange processing and delivery. If there is a problem fulfilling an item, we will contact you using the details supplied with the order and explain the next steps. If an item you have paid for cannot be supplied, the payment for that item will be refunded. We will not substitute a different product without your agreement.
You may request an order change or operational cancellation until carrier handoff. Send the order number and the requested change to support as soon as possible. This operational deadline is separate from your statutory cancellation right, which continues after dispatch. The legal cancellation procedure is explained in the returns policy and in the cancellation section below.
Delivery
Delivery is offered within the United Kingdom. Processing takes 1-2 business days and transit takes 5-8 business days, giving a total of 6-10 business days. Business days mean Monday to Friday throughout these terms and our service policies. The operational cut-off is 2:00 PM EST/EDT (Eastern Time), Monday to Friday. Orders after that cut-off or outside business days enter processing on the next business day.
A shipping confirmation email provides the tracking link after dispatch. Contact us if the parcel has not arrived by the end of the delivery window or if the carrier information indicates a problem. We remain responsible for the goods until they come into your physical possession, or that of a person you identify to receive them, subject to the rules that apply where you independently appoint a carrier.
Cancellation, returns and exchanges
For distance purchases, you generally have 14 days from receipt to tell us you wish to cancel and another 14 days to send the goods back after notifying us. You can use a clear statement by email or our optional Cancellation form. Ordinary inspection or trying on, as you would reasonably do in a shop, does not by itself remove that right.
Separately, Atelier Fuu offers voluntary returns within 30 calendar days from delivery for new, unworn, unwashed items with tags. Change-of-mind return postage is paid by the customer; return postage for faulty or incorrect items is paid by Atelier Fuu. No restocking fee is charged. The complete conditions and statutory protections are set out in our Returns and exchanges policy.
Size or colour exchanges within the 30-day period are free in both directions. Register the exchange by email with the order number. The replacement is reserved and dispatched immediately after registration, before the original item is received back. If the requested option is unavailable, we will tell you and arrange a refund instead. Support provides the return instructions.
Refunds and consumer remedies
Refunds go to the original payment method within 5 business days after return receipt. Statutory cancellation deadlines also apply and are explained in the returns policy; our voluntary service timing does not extend a shorter legal deadline. Faulty goods remain subject to the remedies required by UK consumer law, including the applicable short-term right to reject and subsequent repair, replacement or refund rights.
Nothing in these terms limits liability that the law prevents us from excluding, including liability for fraud, fraudulent misrepresentation or death or personal injury caused by negligence. Nor do these terms exclude the shipping, return, refund or free-exchange commitments expressly given by Atelier Fuu. You retain your mandatory consumer protections.
Website content and third-party services
The store runs on Shopify. Links to payment, carrier or other service pages may take you to the relevant provider's website, where that provider explains its own service. A third-party link does not alter our obligations to you as the seller. Website content may be used for ordinary personal shopping; other use remains subject to applicable intellectual property rights.
Privacy and complaints
Our Privacy policy explains how personal information is used for operating the store, handling orders and responding to queries. For a complaint about an order, contact support with the order number and the outcome you are seeking. We will consider the details and communicate the next steps. Your right to seek independent advice or use available legal remedies remains unaffected.
Applicable consumer law and changes
These terms are intended for UK consumer purchases. Mandatory rights available where you live in the United Kingdom remain in force, including the right to bring proceedings in the courts available to you under applicable law. Updates to website terms do not retrospectively remove rights attached to an existing purchase. Keep the order confirmation and the terms supplied with your order for reference.
Related policies
Contact
Brand: Atelier Fuu
Operator: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@atelierfuu.com
Support hours: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)