Refund policy
Returns and exchanges
Atelier Fuu offers a voluntary 30-calendar-day return period from delivery. This policy distinguishes that additional offer from your statutory rights under UK consumer law. The voluntary conditions below do not restrict your legal right to inspect goods, cancel a distance purchase or seek a remedy for faulty, misdescribed or incorrect goods. Atelier Fuu is operated by Mumora Media LLC.
Our voluntary 30-day return offer
To use our voluntary return offer, contact us within 30 calendar days of delivery. Items returned under this additional offer must be new, unworn and unwashed, with their tags attached. Tell us your order number and which item you wish to return. These conditions apply to the voluntary offer; the statutory cancellation and faulty-goods sections below explain the separate legal position.
Contact info@atelierfuu.com to register a return. Support will confirm the instructions and provide the return address. Use the address provided for your return so that the parcel can be directed correctly. Our Business address is for business correspondence and is not the destination for customer returns.
Your statutory right to cancel
For a distance purchase, you generally have 14 days after receiving the goods to tell us that you wish to cancel, followed by another 14 days to return them after giving notice. You can notify us by emailing a clear statement of your decision. You may use our Cancellation form, but using that form is optional. For an order delivered in separate parts, the statutory period generally begins when you receive the last item.
This legal right continues after dispatch. The operational order-change cut-off at carrier handoff does not end your statutory cancellation right. You can handle and try on goods as you would reasonably do in a shop to assess their nature, characteristics and functioning. Ordinary inspection or trying on does not, by itself, remove the right to cancel.
Where the law permits, a deduction can be made for a reduction in value caused by handling beyond what is necessary to inspect the goods. That is different from a restocking fee: Atelier Fuu charges no restocking fee. Conditions attached to our voluntary 30-day offer do not replace the statutory test for handling during the legal cancellation period.
Registering and sending a return
Email your order number, the item concerned and whether you are requesting a refund, an exchange or help with a fault. A clear cancellation notice is effective when given; support confirmation is used to arrange the practical return instructions. The return address is supplied in that confirmation. Please register the return before sending the parcel and follow the instructions supplied by support.
Pack the item securely and include the order details so that it can be matched to your request. Keep evidence of postage and any tracking reference. If you are using your statutory cancellation right, send the goods within 14 days after notifying us. If a return concerns a damaged or incorrect item, contact support for the merchant-paid return arrangements.
Who pays return postage?
For a change-of-mind return seeking a refund, the customer pays the direct return postage. For a faulty or incorrect item, Atelier Fuu pays the return shipping cost. For a size or colour exchange within the 30-day return period, Atelier Fuu pays both the return postage and the shipping of the replacement. There is no restocking fee.
The free exchange service is distinct from returning an item for a refund because you have changed your mind. If you choose a refund for a change-of-mind return, customer-paid return postage applies. This distinction does not affect your legal remedies for faulty or misdescribed goods. Ask support for the appropriate instructions before arranging postage for a merchant-paid return.
Free size and colour exchanges
You may exchange an item for another size or colour within 30 calendar days of delivery. Register the exchange by emailing info@atelierfuu.com with your order number, the item you received and the size or colour you would like instead.
The replacement is reserved and dispatched immediately after the exchange is registered, before the original item arrives back. Both the return postage and replacement shipping are paid by Atelier Fuu, so the exchange is free for you. Support supplies the return instructions for the original item. If the requested size or colour is unavailable, we will tell you and arrange a refund instead.
Refund method and timing
Refunds are made to the original payment method within 5 business days after receipt of the returned item. Business days mean Monday to Friday. Your bank or payment provider controls when the credit becomes visible in your account after we issue it. Keep the refund confirmation and contact support if you need help identifying the transaction.
For statutory cancellations, the legal refund deadline also applies. We refund within 14 days after being informed of cancellation, although we may withhold the refund until the goods are received or you supply evidence that they have been sent back, whichever happens first. Our 5-business-day commitment does not extend a statutory deadline that requires an earlier refund.
A statutory cancellation refund includes the cost of standard outward delivery where it was charged. Standard UK delivery through this store is free. If any additional delivery service is expressly agreed, the statutory refund treatment follows the applicable consumer rules. Refunds use the original means of payment unless another method is expressly agreed without a fee to you.
Faulty, incorrect or misdescribed goods
Tell us promptly if an item arrives faulty, is different from what you ordered or is not as described. Include your order number and explain the problem. Photographs can help support understand the issue where available. The voluntary requirement for items to be unworn does not exclude a claim concerning a fault discovered during use.
Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. You normally have a short-term right to reject faulty goods within 30 days. After that period, repair, replacement or a further remedy can apply according to the circumstances and the law. Nothing in this policy, our terms or a return instruction removes those statutory rights. Atelier Fuu pays return shipping for faulty or incorrect items.
Changes before dispatch
Order changes and operational cancellation requests can be made until carrier handoff. Contact support as soon as possible with your order number. After handoff, you may still exercise your statutory cancellation right and use the applicable return process. Dispatch is not the end of the legal cancellation period.
Related policies
Contact
Brand: Atelier Fuu
Operator: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@atelierfuu.com
Support hours: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)