Shipping policy
UK delivery
This shipping policy explains delivery for orders placed with Atelier Fuu, operated by Mumora Media LLC. Our delivery service covers the United Kingdom. The delivery address entered at checkout determines where your order will be sent. Please check the recipient name, building number, street and postcode before completing your purchase.
Shipping costs
Standard shipping is free on all UK orders. There is no minimum order value and no discount code is needed. The free shipping offer applies to the delivery of your purchase. Return postage and exchanges are explained separately in our Returns and exchanges policy, because the arrangements depend on whether you request a refund, report a problem or exchange a size or colour.
Delivery region
Orders through this store are offered for delivery to UK addresses. Enter your complete address at checkout and review the delivery details before payment. If you need help entering an address or correcting an error, email info@atelierfuu.com with the order number, if one has already been issued. Send address changes as soon as you notice an error so that support can check the order before carrier handoff.
Processing time
Processing takes 1-2 business days. Processing is the period used to prepare an order before it is handed to the carrier; it is separate from the time the parcel spends in transit. Throughout our store, business days mean Monday to Friday. Orders received outside those days enter processing on the next business day. We use the same definition when describing processing, transit and the total delivery period.
Order cut-off
The operational cut-off is 2:00 PM EST/EDT (Eastern Time), Monday to Friday. EST applies during Eastern standard time and EDT during Eastern daylight saving time. This is an Eastern Time schedule. UK and US clock changes take place on different dates, so please use the stated time zone when comparing the cut-off with your local time. Orders received after the cut-off enter processing on the next business day.
An order received before the cut-off is still subject to the 1-2 business day processing period. The cut-off does not promise dispatch on the day of purchase. Order changes and cancellation requests before carrier handoff should be sent promptly to support. Your statutory right to cancel a distance purchase continues after dispatch and is explained in the returns policy.
Dispatch and tracking
When your order is dispatched, the shipping confirmation email provides the tracking link for your parcel. Use the email address entered with the order to find this confirmation, including the spam or junk folder if necessary. Our Track order page explains how to follow the shipment and how to contact support with an order query.
A tracking reference identifies a shipment. Tracking events are supplied by the carrier as the parcel moves through its network. If you have received a dispatch email and need help understanding an event, send your order number and the tracking reference to support. Please keep your confirmation emails until your order has arrived and you have checked its contents.
Transit time
Transit takes 5-8 business days after dispatch. This is the delivery journey following the separate processing period. Business days mean Monday to Friday. The carrier's tracking information is the place to follow progress once the parcel is on its way. Keep the delivery address and any access information accurate so that the carrier has the details supplied with your order.
Total delivery time
Allow 6-10 business days in total: 1-2 business days for processing plus 5-8 business days in transit. The total uses the same Monday-to-Friday business-day definition as both components. Orders placed after the operational cut-off or outside business days begin processing on the next business day. This service window describes our standard delivery commitment; it is not a selectable express service.
Delays and delivery questions
If your parcel has not arrived by the end of the stated delivery window, contact info@atelierfuu.com with your order number. Include the tracking reference and a short description of the issue so that support can investigate the shipment. We will use the order and carrier information to explain the next steps. Keep any carrier messages relevant to the delivery query.
If a tracking event shows an attempted delivery, follow the carrier's instructions and contact us if you need assistance. If an address needs correcting after dispatch, support will check the shipment status and explain the available next steps. A request to change an address does not itself confirm that the carrier has accepted the change.
Lost, damaged or incorrect deliveries
Contact support if a parcel appears lost, is marked delivered but has not been received, arrives damaged or contains the wrong item. Give the order number and explain what happened. Photographs of damage, packaging or an incorrect item can help us understand the problem where they are available. Keep the item and packaging while support provides instructions.
For faulty or incorrect items, Atelier Fuu pays the return shipping cost. These problems are handled under the returns policy and your statutory rights. You retain the rights provided by UK consumer law, including remedies where goods are faulty, not as described or not delivered as agreed. A carrier investigation does not remove those rights.
Order changes and cancellations
You can request an order change or operational cancellation until carrier handoff. Email support with the order number and the change you want to make. If the order has already been dispatched, the statutory cancellation process and our voluntary return arrangements remain available where applicable. Please read the separate returns policy before sending anything back.
Related policies
Contact
Brand: Atelier Fuu
Operator: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@atelierfuu.com
Support hours: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)