Orders
How do I check the details of my order?
Your order confirmation records the items and options submitted with your purchase. Keep the email for reference, and contact info@atelierfuu.com with the order number if you need help.
Can I change or cancel an order?
You can request a change or operational cancellation until carrier handoff. Email support promptly with your order number and the change you need. Your statutory cancellation right continues after dispatch; see the Returns and exchanges policy for that separate process.
Shipping
How much does UK delivery cost?
Shipping is free on all UK orders. There is no minimum order value and no code to enter.
How long does delivery take?
Allow 1-2 business days for processing and 5-8 business days in transit, giving a total of 6-10 business days. Business days mean Monday to Friday. The operational cut-off is 2:00 PM EST/EDT (Eastern Time), Monday to Friday; orders after the cut-off enter processing on the next business day.
How do I track my parcel?
Your dispatch confirmation email includes the tracking link. Follow it for carrier updates, or visit Track order for help locating the email and contacting support.
What should I do if delivery is late or the item arrives damaged?
Email support with your order number and explain the issue. Include the tracking reference for a delivery query, or photographs of damage where available. Atelier Fuu pays return postage for faulty or incorrect items.
Returns And Refunds
What is the return period?
Our voluntary return offer lasts 30 calendar days from delivery for new, unworn, unwashed items with tags. Your statutory rights are separate and remain unaffected. For distance purchases, you generally have 14 days after receipt to notify cancellation and another 14 days to return the goods; ordinary inspection or trying on does not itself remove those rights.
Can I exchange a size or colour?
Yes, size and colour exchanges within 30 calendar days of delivery are free in both directions. Email your order number to register the exchange; the replacement is reserved and dispatched immediately after registration, before the original item arrives back. If the requested option is unavailable, we will tell you and arrange a refund instead.
How do I arrange a return, and who pays postage?
Contact support to register the return and receive the instructions and return address. For a change-of-mind return seeking a refund, you pay return postage; Atelier Fuu pays it for faulty or incorrect items. Free exchanges include both return and replacement shipping, and there is no restocking fee.
When will my refund be issued?
Refunds go to the original payment method within 5 business days after receipt of the return. Business days mean Monday to Friday. Any earlier statutory refund deadline still applies, as explained in the returns policy.
Products And Sizes
Where can I find the available sizes and colours?
The options on each product page show the sizes and colours for that item. Select your preferred options before adding it to the basket, and check the selection again in your order summary.
How can I ask a question about an item?
Email the product link and your question to info@atelierfuu.com. For sizing advice, include the size you are considering so that support can address the specific item.
Payment
Which currency and payment options apply?
The store uses pounds sterling (GBP) and accepts PayPal. Checkout displays the payment options available for the transaction. Wallet options, when displayed, depend on your device and browser. See the Payment policy for payment questions and refund information.
Contact
When is support available?
Email and contact-form support is available Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time). You can email info@atelierfuu.com or use the form on our Contact page.
Contact
Brand: Atelier Fuu
Operator: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@atelierfuu.com
Support hours: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)